FAQ
Shipping Policy.
All orders require up to 10 business days for processing before shipping. Processing times may be extended due to events beyond our control; for example, delays due to the pandemic, or volume increase. After processing is complete you will receive an email with your tracking number. Please allow an additional 3-5 days for your tracking number to update.
International Shipping.
Unfortunately, we do not ship internationally.
Returns & Exchanges.
Due to the nature of our products and services, we do not offer returns, refunds or exchanges; however, an exception may be granted on a case-by-case basis.
Returned, Lost or Stolen Packages.
Unfortunately, once the packages have been shipped, we are no longer in control of transit. If your package does not arrive in a timely fashion, you will need to file a claim with USPS. If your package is returned to us, you will be notified via email. A reshipment option may be available for a reshipment fee.
My products are damaged.
Once packages are delivered to your address, it is your responsibility. If your package was delivered and you have sensitive items in your package such as body butter or body scrubs, please make sure it is not left in the mailbox as the temperature may affect the product’s form or ingredients.
Products colors, shapes and designs.
Some products may vary in colors, shapes and designs because they are handmade.
Allergic reaction.
If you are experiencing any allergic reaction, please discontinue use immediately and consult a physician. Although our products are made with natural and organic ingredients, it is possible to have an allergic reaction. The ingredients for all products are listed on the labels as well as on our website.
Our
Story
Natural Glow Collection was created on October 14, 2020. All products are made and packaged by hand. I created this company because I am conscious of what I put on and in my body. As a dark skin Caribbean woman, I did not always love my skin. In my teenage years, I started to experience acne which caused a lot of acne scars. As I got older, I became knowledgeable about the body and how chemicals and genetically modified organisms affect the body/skin. I started doing my research about natural products and learned that natural products are best for the body as the ingredients are derived from plant-based products which help to nourish the skin.
My goal is to help individuals realize that natural products are not only great for the environment, but they can work wonders for the human body as well. Taking care of the body along with a skincare routine will leave your skin with a healthy and natural glow.
Let’s Work Together
Tel: 203-939-7421